Frequently Asked Questions
Explore our most commonly asked questions below. If you can't find the answer you're looking for, feel free to contact us for further assistance.
How can I track my order?
You can track your order by logging into your account on our website and navigating to the "Order History" section. Alternatively, you can use the tracking number provided in your shipping confirmation email to track your package on the courier's website.
What payment methods do you accept?
We accept various payment methods including credit/debit cards, PayPal, and Shop Pay. You can choose your preferred payment method during the checkout process.
What is your return policy?
Find our return policy here
How long does shipping take?
This Element ships exclusively through UPS, ensuring reliable and efficient delivery. For orders placed before 2pm PST on weekdays, we guarantee same-day processing, with shipping typically taking 3-7 days depending on your location. Please note that weekend orders will be processed and shipped on the following Monday. You'll receive a tracking code via email once your item is dispatched.
Can I cancel or modify my order after it's been placed?
Once an order has been placed, it may not be possible to cancel or modify it as we strive to process orders quickly for prompt delivery. However, please contact our customer support team as soon as possible, and we'll do our best to accommodate your request if the order hasn't been processed yet.
What should I do if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact our customer support team immediately with your order details and a photo of the item. We'll be happy to assist you with a replacement or refund.
Do you offer bulk or wholesale pricing?
Yes, we provide competitive bulk order pricing on our website, and we offer wholesale pricing to businesses and suppliers looking to order pallet quantities. If you would like to learn more on wholesale pricing please contact hello@this-element.com
Does This Element offer Custom Takeout Packaging?
Yes! This Element Packaging specializes in custom packaging. We offer a wide range of customizable options, from eco-friendly cups and containers to branded bags, boxes, and more unique items. Whether you’re looking for a simple logo print or fully custom designs, our team can help you create packaging that reflects your brand and stands out to your customers. Contact us at hello@this-element.com to learn more or request a quote.
Are compostable food containers microwave-safe?
Many compostable containers are designed to withstand microwave heating, but it's essential to verify each product's specifications to ensure safety and performance. This Element's Molded Fiber containers, bowls, and plates are all microwave safe, and free of any wax or plastic linings.
Is biodegradable packaging better than recyclable packaging?
Biodegradable packaging breaks down naturally, while recyclable packaging can be processed into new products. The effectiveness of each depends on local waste management systems and the specific materials used.
How can restaurants reduce packaging waste?
Restaurants are exploring various strategies to minimize packaging waste, such as using reusable containers, offering minimalistic packaging designs, and selecting materials that are easier to recycle or compost. This Element Packaging offers many solutions to help businesses reduce unnecessary waste. Contact our team to set up a consultation.
What are the best eco-friendly takeout containers?
Consumers are actively seeking sustainable alternatives to traditional plastic containers. Materials like compostable molded fiber, bamboo fiber, recyclable paperboard, and biodegradable bioplastics are gaining popularity.
What is PFAS? Do you offer PFAS-Free Food Packaging?
Yes, This Element's packaging is PFAS-Free so you can buy from us with peace of mind! PFAS are synthetic chemicals known for their resistance to grease, water, and heat. They have been used in food packaging materials like fast-food wrappers and take-out containers to prevent grease and oil from leaking. However, they have been known to be harmful to human health.
What is the difference between PET, PLA, and Aqueous Coatings?
PET is recyclable but not compostable. PLA is plant based and compostable in industrial settings. Aqueous is a water based, plastic free lining suitable for full biodegradability.
What is the difference between Polystyrene and Polypropylene?
Polystyrene and Polypropylene are both types of plastic used in takeaway packaging, but they have key differences:
Polystyrene (PS) is lightweight and inexpensive, but it is brittle and not very eco-friendly. It's commonly found in foam containers (like traditional "Styrofoam" clamshells). Polystyrene is difficult to recycle and is being phased out or banned in many places due to its environmental impact.
Polypropylene (PP) is a more durable and flexible plastic, often used for food containers, soup cups, and microwavable takeaway packaging. It is resistant to heat and moisture, making it better suited for hot foods. Polypropylene is also more widely recyclable compared to polystyrene.
What sustainable food packaging is best for small businesses?
Every business is unique, and at This Element Packaging, our experts are here to help you find the right packaging solutions — whether you need non-branded or custom-branded options. We offer a wide range of eco-friendly products, including compostable molded fiber food packaging, recyclable and compostable cups, and compostable wooden cutlery, just to name a few. Let us tailor our solutions to meet the specific needs of your business. Contact us at hello@this-element.com to schedule a consultation.
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